HTA is committed to promote excellence in client’s services by providing its client IT Services that are
- within the legal framework of local and federal government
- required to fulfill the contractual obligations of the client
- of defined quality, meet customers’ needs and comply with Service Level Agreements with the customers
- effectively manage through process based approach
- comply with ISO 20000 and industry best practices
- continually improve the effectiveness of SMS through monitoring and feedback from all stakeholders
Management is committed to implementation and review of HRIS policy. It provides the resources required to implement and improve service management and enhance customer satisfaction with IT services.