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Manager IT – BSS Operations

Manager IT - BSS Operations Job in Islamabad

Industry: Telecommunications

Sector: Telecom Engineering

Location: ,

Qualification: BCS

Experience: 7 years

Manager IT (BSS Operations) job in Islamabad is available with a Leading Telecom Company in Pakistan. Resource required must have done BSc with minimum 7 years of relevant experience. Candidates with experience of BSS Operations are encouraged to apply for the job of Manager IT – BSS Operations.

Manager IT (BSS Operations) is responsible to provide synergy opportunities to increase effectiveness. End to end ownership of BOSS Related Customer Complaints issue resolution and is also responsible for defining, Management of BOSS Customer Complaint Framework.

 

Responsibilities:

  • Responsible for the Management of Operational areas
  • Smooth & Timely Operational support of Channel Administration activities (New Channel Resource definition to Sale- Issuance Product Definition to Recycling, Analysis based Management Reporting for Resource Planning) to all supporting functions
  • Smooth & Timely Operational Support of Channel Operation issues to all support functions
  • Drive operational Activities of Postpaid Billing Activities (Bi-monthly Postpaid Billing, Invoice Generation, Management of Duplicate & E-Bill, and Uploading in CRM) & Complaint handling related to Billing
  • Accurate & SLA Based timely processing of All Channel Commissions (From Bi-Monthly Franchise Commissions to CSC to DSO and other channel). Coordination & resolution of different type of commission queries raised by Support functions
  • SLA Based definition of OCS Functions (SCP, SMSC, SGSN, PCRF, New Tariff, Sites, Short Codes and others) in BOSS
  • Configuration & Coordination related to Mediation functions (MSC, SCP, SMSC and other external Nodes configuration), Outsource Distribution configuration
  • Configuration, Coordination related to IR Partners, Control Development for Smooth IR Operation, Resolution of IR Operational Issues
  • Management of Critical Controls (MSC-BOSS, IDD Charging, PRI Charging, Subscriber Reconciliation and other time to time newly defined). Identification, coordination & resolution of issue in above Critical Controls (More than KPI or any abnormal)
  • Coordination & Resolution of Critical OCS, Mediation, MNP, IR, Provisioning, BOSS Interfaces (Internal & External), Channel & all BOSS Application issues
  • Developing of Processes, SOP for Smooth BOSS Operation

 

Skills:

  • Should have sound hands on working experience and knowledge of IT and its functions
  • Ability to work under challenging environment and sustain pressure
  • Strong analytical, presentation, communication, dispute resolution skills
  • Result oriented
  • Team management
  • Proactive, solution focused and service oriented

 

 

Apply at saba@hasnain.biz

Kindly mention the position Manager IT (BSS Operations) in the email

Last date to apply for the job 20th December, 2016

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