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IT Service Analyst

IT Service Analyst job in Karachi

Industry: FMCG

Sector: Software / Hardware / Networking

Location: ,

Qualification: Bachelors / Masters

Experience: 3 to 5 years

IT Analyst job is available in Karachi with a Leading FMCG Company in Pakistan. Resource is required having Bachelors or Master’s degree in Computer Science with 3 to 5 years of experience in IT service delivery. This is a 3P job, an opportunity to work with MNC.

Job role of IT Service Delivery analyst is to oversee many key functions within the IT department that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs.

 

Responsibilities:

  • Maintain high performing service support functions including and IT Service Desk, Desktop Support.
  • As owner of the escalation process the Service Delivery Lead will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
  • Provide regular and accurate management reporting on IT Service performance
  • Effectively deliver / manage Staff Management including recruitment, mentoring, training, target setting and performance assessment.

 

Skills:

  • Excellent leadership and people management skills
  • Excellent customer facing/customer service skills
  • Able to work under pressure and meet deadlines
  • Excellent organizational skills
  • Able to manage and priorities and tasks and time efficiently

 

 

Apply now at sohail@hasnain.biz

Kindly mention the job title IT Analyst in the email.

Last date to apply for the job is 1st March, 2018

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