Sector: Customer Services
Qualification: Bachelors or Masters
Experience: 3 to 5 years
Franchise In-charge job is available in Pakistan to work with a Telecom company. Resource required having Bachelors degree preference will be given to Masters degree holder with 3 to 5 years of relevant experience.
Franchise In-Charge job is to provide best customer services to all walk-in customers and to manage shop operations/team of CSR. This job is available in Muzaffarabad, Mirpur, Haripur, Mansehra, Peshawar, Charsada, Mardan, D.I.Khan, Wah Cantt, Jhelum, Chakwal.
- Responsible for overall Shop Management & Operations.
- Ensure implementation of effective and efficient Sales and Customer Services
- To bring quality Service & Sales as per assigned Monthly targets
- Share feedback on regular basis regarding new products/Services and customer impacting processes/SOPs for any further improvement, if required.
- Maintain optimum stock level, POS material and inventory and ensure daily, weekly and monthly sales target are achieved.
- Effectively handle Escalations, Irate Customer & High Value Customers on priority.
- To ensure minimum Churn and maximum Retention at Shop.
- To Conduct daily morning Clinics with the Shop Staff.
- Daily, weekly and monthly and financial reconciliation and deposit of cash in-time
- Timely escalation of customer complaints and ensuring resolution within time through consultation and communication within the team, within the department and all stakeholders.
- Ensure that the CSRs serve and treat the customers in most cordial, respectful and professional manner.
- Motivate and lead development of “team spirit”, “commitment” and “sense of belonging” among the team.
- Evaluate the performance of representatives using established quality measures and act upon results with guidance of Management
- Ensure proper behavior, discipline and punctuality as per company Policy.
- Coach team on Services / Products, SOPs, and relevant processes & procedures.
- Timely escalation and take full ownership for resolution of Shop issues related to ambiance and IT Equipment.
- Ensure proper opening & closing reports of the Shop are maintained on daily basis.
- To Ensure that all Walk-in customer s are handled at shop.
- Strong Communication & interpersonal skills.
- Handling difficult Customers.
- Leadership skills.
- Service excellence.
- Problem solving skills.
- Pleasant personality.
- Command on using MS Office and Software.
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Kindly mention the job title “Franchise In-Charge” in the email.
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