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Franchise In-Charge

Franchise In-Charge job in Pakistan

Industry: Telecommunications

Sector: Customer Services

Location: , , , , , , , ,

Qualification: Bachelors or Masters

Experience: 3 to 5 years

Franchise In-charge job is available in Pakistan to work with a Telecom company. Resource required having Bachelors degree preference will be given to Masters degree holder with 3 to 5 years of relevant experience.

Franchise In-Charge job is to provide best customer services to all walk-in customers and to manage shop operations/team of CSR. This job is available in Muzaffarabad, Mirpur, Haripur, Mansehra, Peshawar, Charsada,  Mardan, D.I.Khan, Wah Cantt, Jhelum, Chakwal.

 

Responsibilities:

  • Responsible for overall Shop Management & Operations.
  • Ensure implementation of effective and efficient Sales and Customer Services
  • To bring quality Service & Sales as per assigned Monthly targets
  • Share feedback on regular basis regarding new products/Services and customer impacting processes/SOPs for any further improvement, if required.
  • Maintain optimum stock level, POS material and inventory and ensure daily, weekly and monthly sales target are achieved.
  • Effectively handle Escalations, Irate Customer & High Value Customers on priority.
  • To ensure minimum Churn and maximum Retention at Shop.
  • To Conduct daily morning Clinics with the Shop Staff.
  • Daily, weekly and monthly and financial reconciliation and deposit of cash in-time
  • Timely escalation of customer complaints and ensuring resolution within time through consultation and communication within the team, within the department and all stakeholders.
  • Ensure that the CSRs serve and treat the customers in most cordial, respectful and professional manner.
  • Motivate and lead development of “team spirit”, “commitment” and “sense of belonging” among the team.
  • Evaluate the performance of representatives using established quality measures and act upon results with guidance of Management
  • Ensure proper behavior, discipline and punctuality as per company Policy.
  • Coach team on Services / Products, SOPs, and relevant processes & procedures.
  • Timely escalation and take full ownership for resolution of Shop issues related to ambiance and IT Equipment.
  • Ensure proper opening & closing reports of the Shop are maintained on daily basis.
  • To Ensure that all Walk-in customer s are handled at shop.

 

Skills:

  • Strong Communication & interpersonal skills.
  • Handling difficult Customers.
  • Leadership skills.
  • Service excellence.
  • Problem solving skills.
  • Pleasant personality.
  • Command on using MS Office and Software.

 

 

Apply at career@hasnain.biz

Kindly mention the job title “Franchise In-Charge” in the email.

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