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Executive Customer Care – HR

Industry: Telecom

Sector: Customer Care

Location: ,

Qualification: Bachelors or Master’s Degree in HR

Experience: 3 to 5 Years

Executive Customer Care – HR is required in Islamabad for one of the leading telecom Company in Pakistan. Candidates having Bachelors or Master’s Degree in HR from HEC recognized university along with 3 to 5 years of relevant experience.

Executive Customer Care – HR job role is to be responsible for complete HR Management of Customer Care Department including end to end execution of daily operations and other assigned projects.



Job Responsibilities:

  • To address employees concerns promptly, and if applicable, conduct investigations to resolve conflicts
  • Working collaboratively with managers towards achieving employee’s individual goals and objectives, which includes managing the performance review process, performance improvement, and professional development plans
  • Ensuring Error Free Preparation & Processing of Payroll & Benefits, Staff Commissions, Incentive and EDA Processing of Contractual Staff
  • Preparing monthly headcount reports and day to day reporting for different stakeholders
  • Restructuring of existing staff commission policies and procedures
  • Developing & maintaining Customer Care HR process & policies
  • Preparing HR Dashboards and sharing different stats for management on monthly basis
  • Analyzing various HR data, such as turnover trends, and propose a strategy to breach the gap between actual and desired organizational performance
  • Assisting with continuous improvement projects to align staffing needs to meet organizational objectives
  • Partnering with managers to effectively integrate new employees into the organization and familiarize them with Company culture and environment
  • Partnering with the Corporate HR Team to provide practical solutions for talent development, including understanding and anticipating employee’s professional developmental needs
  • Staying abreast with employment laws and make appropriate updates to ensure compliance with state and local employment law changes
  • Performing all ad-hoc tasks and analysis assigned by the management




  • Excellent Written & Verbal Communication Skills
  • Should be able to multi-task in a deadline driven environment
  • Strong time management skills
  • Should have knowledge of HR processes
  • Proficient in HR Relationship Management
  • Strong Analytical & Problem Solving Skills
  • Excellent in MS Excel & MS PowerPoint


Apply at mariya.javed@hasnain.biz

Kindly mention the job title Executive Customer Care – HR in the email.

Last date to apply for the job is 20th, March 2020

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