Hasnain Tanweer Associates Logo

Customer Support Representative

Industry: E-commerce

Sector: Customer Services

Location: ,

Qualification: Graduation

Experience: 0 to 1 year

Customer Support Representative  job is available in Karachi for one of a leading e-commerce company. Candidates having graduation degree in a relevant field along with 6 months to 1 year of experience in answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries.

Customer Support Representative  job role is not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

 

Responsibilities: 

  • Assist client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes Via Call / Live Chat / Seller Issue Resolution.
  • Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client.
  • Assist customers with their items purchased through e-commerce websites.
  • Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
  • Follow standard processes and procedures when it comes to providing the resolution.
  • Staying up to date with the latest updates on system information, process changes, and future updates.
  • Must be able to overcome objections and handle customer pushbacks.
  • Maintain financial accounts by processing customer adjustments.

 

Skills: 

  • Product Knowledge.
  • Quality Focus.
  • Market Knowledge.
  • Documentation Skills.
  • Listening Skills.
  • Resolving Conflict.
  • Multitasking.
  • Patience.
  • Positive Attitude.
  • Attention to Detail.
  • People-Oriented.
  • Problem Solving.

 

Apply at  shahbaz@hasnain.biz

Kindly, mention the job title Customer Support Representative  in the email

Last date to apply is 10th December 2021

To apply Online Fill-in the form below and submit Fields marked with asterisk(*) are mandatory.