Sector: Customer Services
Experience: 0 to 1 year
Customer Support Representative job is available in Karachi for one of a leading e-commerce company. Candidates having graduation degree in a relevant field along with 6 months to 1 year of experience in answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries.
Customer Support Representative job role is not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
- Assist client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes Via Call / Live Chat / Seller Issue Resolution.
- Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client.
- Assist customers with their items purchased through e-commerce websites.
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
- Follow standard processes and procedures when it comes to providing the resolution.
- Staying up to date with the latest updates on system information, process changes, and future updates.
- Must be able to overcome objections and handle customer pushbacks.
- Maintain financial accounts by processing customer adjustments.
- Product Knowledge.
- Quality Focus.
- Market Knowledge.
- Documentation Skills.
- Listening Skills.
- Resolving Conflict.
- Positive Attitude.
- Attention to Detail.
- Problem Solving.
Apply at firstname.lastname@example.org
Kindly, mention the job title Customer Support Representative in the email
Last date to apply is 10th December 2021
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