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Customer Service Officer

Industry: logistics

Sector: Customer Service

Location: ,

Qualification: Bachelor/BBA /MBA

Experience: 1 to 2 years

Customer Service Officer Job is available in Karachi for a logistic company in Pakistan. Candidates with having Bachelor/BBA/MBA degree with 1 to 2 years of customer service experience in Terminal logistics/port logistics are encouraged to apply.

Customer Service Officer Job role is responsible to deal with customers quires either by telephone, electronically, or face to face meetings.

 

Job Responsibilities

  • Deal with customer’s quires either by telephone, electronically, or face to face meetings.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Organize workflow to meet customer timeframes.
  • Direct requests and unresolved issues to the designated resource or higher management.
  • Manage customers’ accounts.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Any other task that the management may assign in future.

 

Skills:

  • Communication Skills
  • Problem-solving
  • Self-Control
  • Team working skills

 

Apply now at fahad@hasnain.biz

Kindly mention the job title Customer Service Officer in the email.

 

To apply Online Fill-in the form below and submit Fields marked with asterisk(*) are mandatory.